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| Training Courses Offered Management Courses Management
Development Designed to provide management personnel with the needed tactical skills in key areas such as: counseling, coaching and feedback, corrective action, performance management, documentation, diversity, etc. Who Should Attend: New managers or experienced managers who were not provided with initial management skills training or those who need a refresher. Time and
Stress Management Designed to look at the issues surrounding time utilization techniques and ways to alleviate and reduce stress on the job. Participants will gain a practical understanding of issues that affect their ability to effectively utilize their time and develop an action plan to monitor progress. Who Should Attend: Recommended for all individuals. Performance
Management Designed to instruct managers on the successful completion of the performance appraisal process. Includes a discussion of documentation, document delivery, effective communication, employee buy-in, goal setting and other areas required to enhance the delivery of this management tool. Who Should Attend: For all individuals who have responsibility for appraising performance. Project Management
Designed to provide participants with an understanding of the project management process to improve their ability to deliver projects on time and within a budget. Examines the four phases of project management; creation, planning, execution and ending, as well as, the technical and behavioral skills project managers need. Who Should Attend: For all individuals who have project management responsibility. Interview Training
This session covers all the essentials of candidate interviews, such as, preparation and planning, resume review, candidate questioning, legal considerations, assessing candidates strengths and developmental needs, establishing rapport, and other critical areas. Who Should Attend: For anyone involved in the interview process. Selecting
and Recruiting Personnel This course is designed to present participants with information concerning best practices for selecting and recruiting personnel. The program covers data evaluation and integration, as well as, instructing the interviewer on how to "sell" the company to the candidate. Who Should Attend: For all people who have input into the selection and recruitment process. Facilitator
Training Designed to provide foundational skills to those individuals who will be called upon to direct the activities of a group. Discusses roles and responsibilities and various tools to encourage member participants. Who Should Attend: For all individuals who have group facilitation responsibilities. Diversity Training
Designed to develop an initial awareness and sensitivity to issues of diversity. Starts with the concept of Equal Employment Opportunity and Affirmative Action and expands to show participants what must be recognized and understood given the changing demographics of society Who Should Attend: Strongly recommend for all individuals Organizational Courses Customer
Interaction This course is designed to examine the impact customer service has on your organization. Looks at the employee role/responsibility continuum from the customer perspective and what expectations customers have as they enter your facility. Also examines perceptions employees have of your customers and the organization. Who Should Attend: For all individuals who have customer contact. Building Teams
This course examines the key components of building a cohesive and successful team to meet today's business challenges. Includes a discussion on roles and responsibilities of team members, group interaction, communication and other areas required to ensure full commitment of team members toward goal accomplishment. Who Should Attend: Intact work teams, project teams, task forces and others who have to interact in a team setting Employee Skills
Audit Designed to enhance the manager's and organization's ability to effectively and accurately share relevant employee data. This program examines issues relative to performance (what is actually taking place) and potential (what are the future possibilities given the employee's strengths, developmental needs and interests). Who Should Attend: For all individuals who have responsibility for assessing or providing input into performance related areas. Positive
Employee Relations Session used in conjunction with a 1 -2 day overall organizational assessment designed to increase the way stakeholders view the organization. This program examines issues that impact management's role and responsibilities in facilitating change in the organization, as well as, the employees reaction to shifts in organizational direction. Who Should Attend: For all organizational stakeholders. Personal Safety
Examines the way criminals select their victims and what you can do to help protect yourself from being a target of an assault. Emphasis is placed on reviewing situations that each of us are exposed to daily to increase individual awareness. Who Should Attend: For all individuals. Sexual Harassment
Course examines the various areas of sexual harassment. Examines historical and current legal issues and makes participants aware of what actions can be viewed as harassment. Who Should Attend: For all individuals. Coaching &
Feedback Course takes participants through skills they will need in their role as a coach; listening, probing and providing feedback, in order to maximize mutual understanding and communication. Who Should Attend: For all individuals who have supervisory or lead positions requiring the completion of responsibilities through interaction with others.
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